Frequently asked questions
About pricing, timing, products, and where I work. Adelaide metro only.
1 What areas do you service in Adelaide?
We service the greater Adelaide metropolitan area including Adelaide CBD, North Adelaide, South Adelaide, Port Adelaide, Glenelg, Brighton, Marion, Burnside, Unley, Prospect, Walkerville, Norwood, Payneham, Campbelltown, and Tea Tree Gully.
2 Are you insured and bonded?
Yes, S-Tier Cleaning Services is fully insured and bonded. We carry comprehensive public liability insurance and professional indemnity coverage for your peace of mind.
3 What cleaning supplies do you use?
We use professional-grade, eco-friendly cleaning products that are safe for your family and pets. We bring all necessary equipment and supplies to every job.
4 How do I get a quote for cleaning services?
You can get an instant online quote by visiting our bookings page and filling out the service details. You can also call us at 1300 STCS (7827) for a personalized quote.
5 Do you offer recurring cleaning services?
Yes, we offer weekly, bi-weekly, and monthly recurring cleaning services with discounts for regular customers. Contact us to set up a regular cleaning schedule.
6 What is your satisfaction guarantee?
We offer a 100% satisfaction guarantee. If you're not completely happy with our cleaning service, we'll return within 24 hours to make it right at no additional charge.
7 How quickly can you provide a cleaning service?
We typically provide quotes the same day on weekdays and can often accommodate same-day or next-day cleaning if we're in your area. For urgent requests, please call us directly at 1300 STCS (7827).
8 Do I need to be home during the cleaning?
No, you don't need to be home during the cleaning. Many of our clients provide access instructions or hide a key. We're fully insured and bonded for your security.
9 What payment methods do you accept?
We accept all major credit cards, bank transfer, and cash. Payment is due upon completion of the service, and we can also set up recurring payments for regular customers.
10 What if I need to cancel or reschedule?
We understand plans change! We just ask for 24 hours notice for cancellations or rescheduling. This helps us serve other customers and avoid cancellation fees.
11 Do you clean windows and outdoor areas?
Yes, we offer interior window cleaning as part of our deep cleaning service. For exterior windows, outdoor areas, and pressure washing, please contact us to discuss your specific needs.
12 How long does a typical cleaning take?
Cleaning time varies by property size and service type. A typical 3-bedroom home takes 2-3 hours for regular cleaning, while deep cleaning may take 4-6 hours. We'll provide an estimated timeframe with your quote.
Still have questions?
Send a quick note and I’ll get back to you.